Rowan, Naomi
Why workflow redesign matters
Assessment change often gets treated as a platform issue when the deeper problem is workflow. If marking, moderation, feedback, exceptions, and offline processes are not well understood, technology decisions can create new friction rather than reducing it.
Workflow redesign helps institutions understand how assessment actually operates across departments and where process clarity, role clarity, or platform changes are needed.
What this can include
This work can include workflow mapping, requirements gathering, user-story development, process review, stakeholder alignment, and support with options or business-case thinking.
It is particularly useful where institutions are reviewing digital assessment processes, Moodle-based workflows, or wider platform and process changes.
What good redesign produces
The aim is not to create a perfect abstract model. It is to create something workable: clearer requirements, fewer avoidable workarounds, better alignment between academic practice and operations, and a stronger foundation for implementation.