LSE assessment workflow redesign
Supporting digital assessment and feedback change in a complex higher education environment.
The London School of Economics and Political Science
First published, April 2026, Last updated 13 May 2026.
At the London School of Economics, I support digital assessment and feedback change with a focus on assessment workflows, Moodle-based processes, platform change and staff adoption. The work sits at the intersection of academic practice, operational process and digital implementation, helping turn complex requirements into workable approaches for educators, professional services teams and the wider institution.
At a glance
Client context: Complex higher education assessment and feedback environment
Focus: Assessment workflows, Moodle-based processes, platform change and staff adoption
Scope: Phased pilot planning across all 26 departments
Contribution: Workflow redesign, requirements development, market/options work, business case input, pilot planning, training and adoption support
Stakeholders: Academic teams, professional services colleagues and external suppliers
Relevant services: Assessment & AI Workflow Diagnostic, Assessment Workflow Redesign Sprint, Fractional Assessment Transformation Partner
Rollout evidence (Phase 1): 30 workshops across 10 departments, 65 unique participants trained, average confidence rising from 4.3 to 7.4 out of 10, and 99% participant satisfaction.
My role
My role includes supporting both the practical and strategic sides of digital assessment and feedback change.
​
To date, I have led on the design and delivery of the Configurable Moodle Marksheet solution to support assessment and feedback workflows. I also act as a subject matter expert on assessment processes, helping shape thinking around marking, moderation, feedback and related operational requirements.​
Alongside this, I have co-authored and refined functional and technical requirements for assessment platform and workflow improvements, contributed to a market scan to inform procurement and solution decisions, and supported business case, project merger proposal and formal change request documentation.
I have also contributed to advocacy, adoption and training support, including workshop design and selected workshop delivery, alongside synthesising departmental user stories and workflow requirements and supporting the scoping of automation opportunities for offline marking and related assessment processes.
Evidence of scope and progress
To date, the work has included phased pilot planning across all 26 departments, alongside cross-stakeholder collaboration involving academic teams, professional services colleagues and external suppliers. It has contributed to clearer requirements, stronger workflow visibility, and more joined-up thinking across process, platform and implementation.
​
Publicly, the clearest evidence of progress is the breadth of the contribution: workflow redesign, requirement development, market and options work, business case support, adoption planning, training input, and automation scoping within a complex higher education setting.
​
More recently, the rollout has also produced measurable evidence of adoption: improved staff confidence, high satisfaction, and consistent participant recognition that the new workflow reduces manual processing, improves visibility, and supports moderation in-system.
​
What this involves
-
Discovery and review
-
Assessment workflow redesign
-
Requirements translation
-
Moodle and process alignment
-
Stakeholder collaboration
-
Pilot planning
-
Adoption and training support
-
Implementation across academic and operational contexts
Rollout and adoption evidence
The rollout phase included a substantial programme of staff workshops and adoption support.
​
Across the rollout:
Measure | Result |
|---|---|
Workshops delivered | 30 workshops |
Departments involved | 10 departments |
Unique participants trained | 65 participants |
Average confidence uplift | 4.3 to 7.4 out of 10 |
Confidence increase | +3.1 points |
Satisfaction rate | 99% rated 3 or 4 out of 4 |
Very satisfied participants | 74% |
Workshop delivery was a collaborative effort. I contributed to workshop design and delivery, including leading selected sessions.
Staff responded positively to the solution. Benefits identified by participants included:
-
time saving and efficiency;
-
a more streamlined end-to-end workflow;
-
reduced manual processing and fewer errors;
-
less reliance on Excel and email;
-
better visibility and tracking of marking progress;
-
easier moderation within the system.
​​
This adoption evidence is critical for successful assessment change: not only whether a tool works, but whether staff feel more confident using it inside real departmental workflows.
Participant feedback
Selected feedback from the rollout included:
​
“Very useful, Naomi is very knowledgeable and takes on feedback very well. I am feeling very excited about using Accipio for more courses.”
- Department Workshop 2
“This is a great format. Very useful, well delivered, and the start of a beautiful relationship with [the adopted solution].”
- Department Workshop 3
​
“Another excellent workshop thank you so much Eoin!!! I'm not sure it could've been better, it's just practice now!”
- Department Workshop 2
Why this is important
Assessment workflow change only becomes useful when staff can understand, trust and use the process. The rollout data shows movement in that direction: stronger confidence, high satisfaction and clearer recognition of where the workflow can reduce avoidable friction.
What this shows
This work shows the kind of support universities often need when assessment and feedback change becomes more complex than a single platform decision.
​
It demonstrates the ability to:
-
understand assessment, marking, moderation and feedback workflows in detail;
-
translate academic and operational needs into functional and technical requirements;
-
support Moodle and platform-related decision-making;
-
work across academic, professional services and supplier contexts;
-
contribute to pilot planning and adoption support;
-
use workshop feedback and confidence data to understand whether adoption is landing in practice;
-
keep implementation grounded in what staff and departments actually need.
​
It also shows the value of designing the conditions around assessment carefully - the workflows, requirements, handoffs, guidance and adoption support that make good practice easier to sustain.
​
For institutions facing similar questions, a diagnostic review or workflow redesign sprint is often a useful starting point.
Next steps
As the work continues, the focus is on piloting, refinement and practical adoption: making sure assessment and feedback change is well designed and usable in practice across a complex institution.
Related services
This case study connects with the following Gratitude Worldwide support areas.
​