Rowan, Naomi
LSE assessment workflow redesign
Supporting digital assessment and feedback change in a complex higher education environment.
The London School of Economics and Political Science (Current)
At the London School of Economics, I am supporting digital assessment and feedback change with a focus on assessment workflows, Moodle-based processes, platform change and staff adoption. The work sits at the intersection of academic practice, operational process and digital implementation, helping turn complex requirements into workable approaches for educators, professional services teams and the wider institution.
Capabilities
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Assessment operations and workflow mapping in a complex higher education context
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Translating academic and operational needs into functional and technical requirements
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Supporting platform and procurement decisions through market scanning and business case input
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Designing phased pilot and adoption approaches across multiple departments
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Working across academic stakeholders, professional services teams, and external suppliers
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Scoping automation opportunities within marking and feedback workflows
Challenge
Assessment and feedback change in higher education is rarely just a platform question. It involves how marking, moderation, feedback, offline workflows, user needs and institutional processes fit together in practice.
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At LSE, the challenge is to support change in a way that responds to real departmental needs while also contributing to more coherent institutional decision-making. This means balancing practical workflow realities with longer-term platform thinking, and working across academic, operational and technical perspectives.
My Role
My role includes supporting both the practical and strategic sides of digital assessment and feedback change.
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To date, I have led on the design and delivery of the Configurable Moodle Marksheet solution to support assessment and feedback workflows. I also act as a subject matter expert on assessment processes, helping shape thinking around marking, moderation, feedback and related operational requirements.​
Alongside this, I have co-authored and refined functional and technical requirements for assessment platform and workflow improvements, contributed to a market scan to inform procurement and solution decisions, and supported business case, project merger proposal and formal change request documentation.
I have also designed and delivered advocacy, adoption and training support, synthesised departmental user stories and workflow requirements, and supported the scoping of automation opportunities for offline marking and related assessment processes.
Evidence of scope and progress
To date, the work has included phased pilot planning across all 26 departments, alongside cross-stakeholder collaboration involving academic teams, professional services colleagues and external suppliers. It has contributed to clearer requirements, stronger workflow visibility, and more joined-up thinking across process, platform and implementation.
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Publicly, the clearest evidence of progress is the breadth of the contribution: workflow redesign, requirement development, market and options work, business case support, adoption planning, training input, and automation scoping within a complex higher education setting.
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What this involves
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Discovery review
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Assessment workflow redesign
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Requirements translation
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Moodle and process alignment
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Stakeholder collaboration
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Pilot planning
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Adoption and training support
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Implementation thinking across academic and operational contexts
Next Steps
As the work continues, the focus is on piloting, refinement and practical adoption - making sure assessment and feedback change is not only well designed, but usable in practice across a complex institution.​​​
