Quality Assurance

Digital Learning Innovation

Aula Education

Transforming quality assurance and instructional design strategy.

Quality Assurance Framework for Learning Design Wireframe

Skills Demonstrated

Quality Assurance & Instructional Design
- Established a structured QA framework to standardise digital course quality and ensure instructional effectiveness.
Strategic Alignment & Change Management
- Embedded high-impact practices, quality formative assessment, and social learning into course design, aligning with Aula’s broader learning strategy.
Wireframe & Workflow Design
- Redesigned instructional design templates and developed embedded guidance for learning designers.
Remote Team Leadership & Training
- Led the training of Europe’s largest team of learning designers and an international, fully remote QA team.
Scalability & Implementation
- Built a repeatable QA model, ensuring consistent quality across thousands of higher education courses.
Cross-Functional & Cross-Cultural Collaboration
- Worked with instructional designers, leadership, and tech teams to develop scalable, globally adaptable solutions.

Overview

Problem

Problem:

Inconsistent Quality in Digital Learning Design

Aula Education, a learning experience platform, sought to improve instructional design quality across its higher education courses. While a quality assurance (QA) framework was in place, it required further rigour to embed high-impact practices (HIPs), quality formative assessment, and community/social learning into the instructional design process. To ensure scalable, high-quality digital learning, Aula needed a structured QA framework that aligned with best practices in instructional design and learner experience.

Solution

Solution:

Standardising Quality Assurance for Digital Learning

To enhance digital course quality and engagement, I led the transformation of Aula Education’s Quality Assurance (QA) strategy, ensuring consistent, high-impact instructional design.

This involved:

Developing a Structured QA Framework
- Implemented a comprehensive QA model, ensuring consistent review cycles and adherence to best practices in digital learning.
Standardising Learning Design Workflows
- Created clear instructional design standards to improve consistency and effectiveness across all courses, including a redesigned wireframe template with embedded guidance for instructional designers.
Enhancing Digital Course Engagement
- Integrated Integrated active, social, and applied learning design principles, improving course usability, impact and accessibility.
Training and Supporting Design Teams
- Provided structured guidance and mentorship to instructional designers, fostering a culture of continuous improvement.

Impact

Impact & Measurable Outcomes

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Next Steps

Executive Endorsement

Naomi is one of those team players one is always excited to collaborate with: She brings energy and calmness to everything she does. In a commercial setting, the most impressive thing about Naomi is her ability to engage at level with external exec stakeholders whilst building immense trust with the people reporting to them.

In a product setting, Naomi combines the expertise of a brilliant learning designer with the open-minded curiosity required to build truly innovative experiences and challenge the status quo.

— Anders Krohn, CEO at Aula Education

Colleague Endorsement

I have tried and failed to think of a single example of an employee that has shown a greater measure of personal investment, ownership, and dedication than Naomi. She refined a process that is far more complex than simply measuring the breadth and depth of some manufactured widget. She found the 'sweet spot' between making the QA process too narrow and confined and having it so flexible that standardisation was impossible.

Naomi guided us all through every change—with poise and professionalism. As a result, the QA team was far more synchronised, and through her mentorship, the Learning Design team adapted en masse. I don’t feel hyperbolic in calling that a herculean feat.

— Matthew Noeson, QA Team Member, Aula Education

Educator Endorsement

It’s only been a short time working with Naomi, but it’s been absolutely brilliant. She understood what we wanted from the beginning, pushed us to accept some things we weren’t sure about, and convinced us to take on ideas we had initially resisted—now we’re happy we did!

Her work is always backed by research, leading to great academic debate and strengthening the integrity of what we’re building.

— Programme Director, Canterbury Christ Church University

Educator Endorsement

Naomi immediately brought forward ideas, clarified key aspects, and engaged in meaningful negotiation. She also introduced innovative approaches from other projects that I hadn't even considered—true collaboration in action.

Within just 30 minutes of our first meeting, we were already building on each other's ideas, which was fantastic. That level of engagement was incredibly valuable.

— Senior Lecturer, School of Arts & Humanities, NTU

Continued Growth & Application of Expertise

Building on this experience, I continue to refine my expertise in leadership, evidence-based advancements, and innovation in global education.

Key areas of growth:

Advancing High-Impact Digital Learning
- Deepening expertise in metacognition and embedding active, social, and applied learning strategies.
Digital Learning Tools
- Expanding knowledge of tools for assessment, accessibility, and interactive learning to enhance integration into digital environments.
Scaling Learning Strategies
- Expanding training programs to reach a wider global audience, improving accessibility and impact.
Expanding QA Leadership
- Led quality assurance initiatives for Formative and Nearpod lesson content at Nord Anglia Education, ensuring instructional quality and alignment with best practices.

Let's Work Together!

Let’s Work Together!

Would you like to enhance the quality and impact of your digital learning experiences?

Need a scalable QA framework to improve consistency across your courses?
Looking to embed high-impact learning strategies into your instructional design?
Want to boost learner engagement and satisfaction?

Let’s work together to build high-quality, scalable learning experiences.

Get in Touch

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