Revolutionising Quality Assurance in Learning Design

Project Overview:
At Aula Education, I led the revitalisation of the Quality Assurance (QA) processes for the Learning Design team. This transformation focused on embedding quality and consistency into e-learning content while aligning the team with the organisation's broader goals.

Key Contributions
* Redesigned the QA framework to streamline workflows, ensuring clarity and efficiency for all team members.
* Trained the Learning Design team to integrate the updated QA processes into daily practices, fostering a culture of continuous improvement.
* Collaborated with cross-functional teams, including content creators and platform developers, to ensure high standards of design and pedagogy.

Measurable Outcomes
* Achieved a 49% increase in quality ratings across learning content within the first year.
* Reduced revision cycles by 30%, accelerating the content delivery timeline.
* Enhanced team cohesion, with 95% of team members reporting greater clarity and confidence in QA processes.

Feedback and Recognition
* Received commendation for balancing strategic oversight with empathetic team leadership during the transformation process.
* Feedback highlighted my ability to refine complex processes into actionable steps that empowered individual contributors.

This project underscores my ability to integrate strategic thinking with practical execution, resulting in measurable improvements in quality and efficiency.