AI is not the whole problem. In many universities, it is exposing older friction in assessment, workflow, staff confidence, and implementation. The conversation is often too narrow Much of the current conversation about AI in higher education starts in the wrong place. It starts with fear, or policy, or a debate about whether AI should be allowed at all. Those questions matter, but they are not the whole picture.

Why careful facilitation matters when universities are redesigning assessment, workflows and digital practice.